You can check this from your My Page . If you are not a registered member, you can also check it from the email we sent you after you completed your order.

There may be an error in the email address you entered when ordering or registering as a member.
It is also possible that your email address has been set as spam or rejected.

Please set up your domain reception so that you can receive emails from the following sender addresses.

From domain: @peepscoffee.jp

If the above does not resolve your issue, please contact us using the inquiry form .

Due to the nature of the product, we do not accept returns or exchanges for reasons of customer convenience.

If there is any problem with the product you received, please contact us by email (info@peepscoffee.jp) or through our inquiry form within 7 days of receiving the product.

You can choose from the following payment methods at the checkout screen.

・Credit cards : VISA / MASTER / AMEX / JCB

・Service-linked payment : Apple Pay / Google Pay

・Orders placed before 6pm on the same day: will be shipped on the next business day・Orders placed after 6pm on the same day: will be shipped on the business day after

*Regular holidays: Every Monday *If business days change during the New Year holidays, Golden Week, etc., we will notify you on a separate notice page .
*Pre-order items and items that are difficult to obtain will be notified of their arrival date by email, and will be shipped as soon as they become available.

All products sold by PEEEPS COFFEE come with free shipping.

We will do our best to accommodate your request.

If you have a preferred date, please contact us using the inquiry form .

*Please note that depending on when you contact us, the item may have already been shipped . In that case, we cannot guarantee a specific delivery date and time.

We are currently unable to ship overseas.

With all orders, no price information or invoice is included.
Therefore, you can purchase it with confidence as a gift.

Yes, you can choose the grind when you add the product to your cart.

Please note that the price will vary if the product is shipped in ground form.
*You can check the price in your shopping cart when placing your order.

We can also provide you with individual support to help you find the product that's right for you.

If you would like to contact us, please use the inquiry form or email us at info@peepscoffee.jp.

This is a subscription service that delivers carefully selected, seasonal coffee beans once a month.
It's more affordable than regular products, and it automatically renews every month, so there are no complicated procedures involved.

Please click here for more details.

After registering as a member, you can check your details on your account page .

If you made your first purchase as a guest, please register as a member using the email address you entered when making your first purchase.

From the second month onwards, the payment will be automatically debited on the 25th of each month .

The first shipment will be made according to the date of purchase. (The next business day or the business day after.)

Subsequent orders will be shipped around the 1st of each month .

If you would like to change your plan, please contact us using the inquiry form .

Our staff will contact you and begin delivering your order with the changed details from your next payment.

You can skip at any time from your account page.

You can cancel via your account page.

PEEPS COFFEE membership registration is free. Please register here .

You can change your membership information from My Page. Please log in here and proceed to My Page.

Please click on "Forgot your password?" on the login page to reset your password.